With only 8 design sprints, we faced intense pressure to deliver faster, seamless experiences. The result? A 38% reduction in purchase time and a customer experience overhaul.

We transformed a paper-based Personal Accident claims system into a streamlined digital process. The result? A 32% online submission rate and a 31% fewer follow-up cases.

Faced with the challenge of shifting Singlife customers from offline to digital payments, we designed a user-friendly system that auto-populated policy details and provided clear guidance.